Application Support Services
Aware Group’s all-encompassing technical support services offer top-tier 24/7 assistance through first and second-tier technical support, all with transparent, fixed pricing models. Our primary focus is on proactively addressing issues, systematically reducing efforts, and enhancing your business’s efficiency, enabling your team to concentrate on their core strengths.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
Focus on Business Growth, Not User Issues
Aware is the choice for businesses who feel their IT team is frequently stretched too thin, often charged with dealing with mundane, repetitive tasks generated by user issues.
Having your skilled staff working on impromptu low-output assignments can be a drain on both your financial and time resources and staff morale. Aware Application Support Services empower your specialist staff to do the jobs they do best, and bring your business the maximum bottom-line increase.
- Better Flexibility: Leverage our wide skill set and resource pool with flexible engagement models tailored to you.
- Improve Efficiency: Get your in-house talent working on the work they care about.
- High Scalability: With our progressive agreement matrix and SLAs, you can scale your business without worrying about the minutia.
What Does Aware Do?
We support your business with technical or non-technical operations, with 24/7 x 365-day assistance with our skilled English & Thai-speaking support team. We can handle as much or as little as you want, with our bespoke solutions that are customized to your business needs.
Level 1 support, level 2 support, service desk assistance, monitoring, and backups are just some of the support modules we offer.
Aware is your single point of contact to ensure all technical and non-technical issues are addressed quickly and effectively so your business can operate at its maximum, with happy users and bug-free technology.
We will provide technical and non-technical support to your users, solving issues and supporting you with all help desk functions. Users will have faster, more comprehensive support that is all delivered at a lower cost than you can provide with in-house staff.
We have been working in Thailand for over 20 years and have grown to over 1,200 employees working with some of the region’s biggest businesses. We are versed in a range of programming languages, technical skills, and knowledge in the IT field. That experienced and skilled talent pool is now yours to utilize.
Not only does outsourced technical support help you grow your business by empowering your employees, but it can also cut costs. Outsourcing is one of the most effective ways to reduce your employee expenditure proving to be significantly less expensive than hiring full-time employees to perform more trivial tasks.
Bespoke solutions, SLAs, and goals built to your business needs. We don’t believe in a one-size-fits-all solution, every business is unique and so is every one of our proposals. You can choose the kinds of technical and non-technical support you want and how much support you require. You can also design your own SLAs and the response times required.
The Process
- Be the first touchpoint when issues are raised.
- Process and reproduce the issue.
- Work through a checklist to solve the issue.
- Investigate by analysis logs.
- Change configuration or resolve the problem.
- Escalate further if the issue cannot be resolved.
Aware Uses the Best of Breed Application Support Technology
Ready to Reduce Your Technology Costs?
Let's Talk Solutions
Don’t face obstacles alone – tell us about your needs. We’ll listen, suggest options, and together build technology to accomplish your goals.
Why Aware
- 20+ years ensuring strategic success
- Experience taking on complex projects
- Open and honest
Joining Forces - Step-by-Step
Book a call
Discuss needs
Propose tailored solutions
Schedule a Free Consultation
Your Vision, Our Expertise. Partner with Aware.
- Collaborate with a partner that listens and understands.
- Harness two decades of digital innovation expertise.
- Unified solutions under one roof.
- The smart choice for seamless, accountable results.