Find IT Jobs: Application Support in Chiang Mai

Project

Application Support / Technical Support
Be a part of an experience professional services team who support various projects including one of the well known commerce company in Thailand

Job Function:

Support & Coordinator

Job Sub Function:

Application

No. Vacancy:

Salary (THB):

17,000 - 24,000 (Or up to skills & experience)

Career Level:

Entry Level

Job Description:

Provide application technical support to customers/users within the company
Manage ticket query system and ensuring comprehensive database of queries and resolutions is kept up to date
Perform in analysis the software application functionality and suggest improvements
Ensure effective front end and back end functionality of applications
Maintain and update technical documents and procedures
(L1) Identify and resolve technical issues by analyzing logs, modifying configuration
(L2) Identify and resolve technical issues by analyzing logs, modifying configuration, query the database, re-import data and so on
Responsible for creating and maintaining operational documentation, handover notes, and knowledge bases
Participate in a rotating shift schedule (5 working days per week) providing 7-day support coverage across two shifts (Morning/Evening)

Requirement:

Bachelor’s degree of Computer Science, Computer Engineer, Information Technology or any related field
At least 1 year as Application Support, IT Support or Technical Support
Experienced user and confident in computer software and application
Basic knowledge and practice in SQL query, logs analysis would be advantageous
Familiarity with ticketing systems, incident management tools, and service level agreements will be advantageous
Good awareness of Customer Care
Able to work well under pressure
Ability to take initiative and passion for learning and self development
Good inter-personal skills, with ability to help users
Fresh grads with a determined interest in commencing or transitioning their career path to Application/IT support will be considered
Proficient in spoken, written, and reading skills in English, with a strong emphasis on communication is mandatory.
Able to work in Shift (Current times are 7:30 -15:30 and 15:00-22:30), 5 day a week